Online Technical Support

Accounts can be tricky. There are a number of things that could be the issue.

Which scenario best matches what you are experiencing?

We are happy to hear that you want to create an online account! Here's some great information on how to get started.

With a Newport Aquarium online account, you will be able to easily access your order information, digital tickets and create an itinerary to plan your trip.

Passholders are required to have a Newport Aquarium online account to purchase or renew your passes online.

To get started, click here to register.

Need some additional help? Click here for more resources.

Here are some resources and instructions on how to create an account or log in.

Helpful Links

Complete registration to create an account

Log into account and access account main page

We are sorry for the inconvenience. When you receive an "account locked" message, it usually means a password was entered incorrectly too many times.

Your account will automatically be unlocked after 15 minutes and then you can initiate a forgotten password reset before attempting to log in again.

Please click the button below to contact our technical support team for assistance if need be.

Passwords can be stubborn. There are a number of things that could be the issue.

Which scenario best matches what you are experiencing?

Resetting your password is a two-step process.

1. Reset your password by entering the email address used for your account.
2. You will receive an email with a link to reset your password. Please note this could take several minutes to receive. If you have not received the email, be sure to check your bulk messages or spam folders to see if the email landed there.

Do you have a Newport Aquarium online account, requested a password reset email and still have yet to receive it?

If you have not received the email, be sure to check your bulk messages or spam folders to see if the email landed there. Note the email delivery could take several minutes.


If you are still having trouble receiving your password reset email, then click the button blow to contact our technical support team.

If you purchased online prior to or have not created an account after October 31, 2021, you will need to create a Newport Aquarium online account.

Helpful Links

Complete registration to create an account

You can link your Annual Pass, if you have one, to that account to keep it handy. You can also log in when making subsequent purchases at Newport Aquarium online and we'll keep all of your order history right there in your account for easy access later.

To allow for the best possible guest experience, capacities are limited. Popular days and times book up fast. Reservations should be made online in advance of your visit to lock in your preferred visit date and time.

Click here to get started and follow these simple steps to create and manage your reservations:

• If you are already logged in to your online account, the Guest Information fields should already be filled in. Simply proceed to the CONTINUE button.
• If you are not already logged in to your online account, please sign in by selecting the SIGN IN option at the top of any page. Once signed in, the Guest Information will then fill in automatically. Simply proceed to the CONTINUE button.
• If you don't have but have an Annual Pass you can create an account or manually enter the requested Guest Information to start your reservation.
  
• You can create an account by selecting the REGISTER option at the top of any page.
• Add your Pass(es) by selecting ADD or by manually entering the requested information then CONTINUE to the next step.
• Select your desired visit date and time from the calendar.
• Follow the prompts throughout the reservation process to confirm your details and complete your reservation.

Note - You can have one active reservation in place at a time and can make that reservation up to 45 days before your planned visit date. Once you've used that reservation or cancelled it, you can make another for your next visit. Please arrive at least 15 minutes early so you are prepared for entry at your reserved time. Late arrivals may have to wait before entering until the next available entry time.

We have some additional how-to instructions for a variety of use cases:

• I Want To Buy Daily Tickets And Reserve My Visit
• I Have Already Purchased Or Received Daily Tickets And Want To Reserve My Visit

If you are still having issues, please select the scenario below that most closely matches your situation.

Having trouble making a reservation? Here are a couple of things that could be happening.

• Cannot Choose Date That Is Available - if a date does not appear available but you believe it is, it could be that the tickets included in your reservation are restricted. This means they can only be reserved or used on specific dates.
• Do Not Have My Annual Pass IDs - your Annual Pass ID is located on your pass card OR available in your online account. If you did not purchase your passes online and need help retrieving your IDs, click here.
• Cannot Find Ticket Barcodes - this barcode can be found on your digital ticket or printed ticket. Be sure to check the barcode value for common typos such as "O" instead of zero or "I" and "L" instead of one's and 1's, etc. Reminder if you purchased a dated ticket, a reservation is not needed for that ticket.
  
  

Having trouble adding the your tickets or passes when trying to make a reservation? Here are a couple of things that could be happening.

• Annual Pass IDs Are Incorrect - your ID values entered may not be correct OR you have not entered the correct phone number associated with your pass.
  
  To find your Annual Pass ID, it is located on your pass card OR available in your online account. If you did not purchase your passes online and need help retrieving your IDs, click here.
• Ticket Barcodes Are Incorrect - this barcode can be found on your digital ticket or printed ticket. Be sure to check the barcode value for common typos such as "O" instead of zero or "I" and "L" instead of one's, etc. Reminder if you purchased a dated ticket, a reservation is not needed for that guest.
  
  

We ask that you honor your reservation because it affects the ability of others to visit the park. In the instance where your plans change, please modify or cancel your reservation at least 48 hours prior to your scheduled visit.

Modifying your reservation is easy!

We ask that you honor your reservation because it affects the ability of others to visit the park. In the instance where your plans change, please modify or cancel your reservation at least 48 hours prior to your scheduled visit.

1. Open Your Confirmation Email - in your reservation confirmation email, there is a button that says "Manage Reservation." Click this button.
2. Verify Phone Number - you may be prompted to enter the phone number used when making this reservation. This is for security purposes.
3. Click "Modify" - once the page loads with your current reservation details, click the "Modify" button. This will appear to take you back to the beginning of the process while keeping all of your information, tickets and passes attached.
4. Make Your Changes - you can change your information, add/remove tickets or passes, or change your date of visit*
   
   • REMINDER - if you start to modify your reservation and decide you do NOT want to proceed with changes, your original reservation remains AS-IS.
     *Subject to availability at the time of modification.

Cancelling your reservation is easy and helps other passholders enjoy the aquarium!

We ask that you honor your reservation because it affects the ability of others to visit the park. In the instance where your plans change, please modify or cancel your reservation at least 48 hours prior to your scheduled visit.

1. Open Your Confirmation Email - in your reservation confirmation email, there is a button that says "Manage Reservation." Click this button. sbbullet for confirm
2. Verify Phone Number - you may be prompted to enter the phone number used when making this reservation. This is for security purposes.
3. Click "Cancel" - once the page loads with your current reservation details, click the "Cancel" button. This will cancel your reservation and allow a new reservation to be created for the Annual Passes and/or tickets that were originally used.

Having trouble locating or may have lost your reservation confirmation? Here are some of things to try first:

• Check Your Spam - it could take several minutes to receive your reservation confirmation email. It also could have just landed in the wrong box. Please be sure to check your spam and/or bulk folders to ensure it didn't get missplace.

If you are still having trouble, please provide some additional details then click the button below to contact our technical support team.

* indicates required field

Visit Date Reserved *  

Please let us know a little more about your online order issues.

We're sorry you are having difficulties completing an order.

To help us identify the issue, please select which scenario which most closely matches your situation.

Oh no! There are a couple reasons this may be happening.

• Getting An Error Message - messages will appear that can indicate that there are no available options for the selected date, the item is no longer available, or the product requires booking further in advance.
• Potential Site Issue - there could be a temporary issue on our site related to the product(s) you need. These typically are resolved quickly. Please try again in 30 minutes.

Error messages are never good! We do have a few common ones though and have included the description of each error below.

• Error Code 45 or 46 - It is possible our system did not sync your pass details correctly. You can attempt to correct this by selecting "Remove From Account" on the linked passes page and then re-linking it to force our system to fetch your latest data.
• Error Code 57 or 68 - These errors show when the date/time combination you are attempting to purchase is unavailable.
• Payment Card Declined ("Authorization Failed") - If you are having an authorization issue on your payment for your renewal, please check the zip/postal code or address on the Payment popup. That is a common issue that we have seen. This could also mean that we are having a temporary glitch with our payment processor. These typically resolve within 30 minutes.

Did you not receive an order confirmation email? Are you needing to get back to your order confirmation page?

Order Placed While Logged Into Account

Your order history is available to you by following these steps.

1. Log Into Your Account - log into your online account by clicking the "Sign In" button in the top-right header of the page.
2. Click "History" - this will open a listing of all orders placed while logged in.
3. Click On Your Specific Order - this will pull up that order's confirmation page along with a link to any digital tickets for products included in that order.

Order Placed Using Guest Checkout

Unfortunately, without having logged into an online account, the only way to retrieve a missing order confirmation is to contact us. But please be sure to check your bulk messages or spam folders to see if the email landed there.

If you are still having trouble after following these steps, then please provide as much information as possible about the order below and then click the button to contact our technical support team.

* indicates required field

What type of product are you having issues?

How can we assist you further with daily tickets?

If you purchased your tickets online, there are a few places to look to get your tickets.

These tickets are digitally delivered - meaning you will have a link to view your tickets and barcodes online. This can be accessed one of two ways:

1. Confirmation Email - click the "View" button in your order confirmation email. Please note when you click you might be prompted to enter the phone number used in your order for security purposes.
2. Order Confirmation Page - if you purchased while logged into your account, you can locate your order by clicking on the "History" module from your account overview page. From there, you should choose the order desired. Once that order's confirmation page loads, a link to view your digital tickets will appear.

If you have purchased a daily ticket(s) and selected a visit date at the time of purchase, then your ticket(s) serve as both your admission AND your reservation for that date.

Please note this only applies to the individual daily ticket holders. Any guests in your party that are using their Annual Passes are strongly recommended to have a reservation for that same visit date in order to guarantee admission.

We love our passholders and want to ensure you are able to get the most out of your pass and have the best experience possible.

How can we assist you further with Annual Passes?

Here's some great information on how to buy Annual Passes online.

We are excited that you are interested in purchasing a new Annual Pass! To purchase a new pass, please visit the Annual Pass page and make your selections. Please note: we offer child & senior discounts on passes.

You will be sent to a page where you simply select your pass types and add a pass for each passholder. Fill out the requested initial passholder details and "Add to Cart." Then follow the next few steps to complete your purchase!

Let's start with finding out some more information about your issue.

Have your Annual Passes been linked to your online account?

If your Annual Passes are linked to your online account, then there might be a data issue.

Here are some common errors that could be seen and ways to remedy them.

• Not able to select a particular linked pass to renew - there a few reasons as to why this may show.
  
  • The pass has been voided due to refund - Passholders who have received a refund will need fill out their passholder information again and purchase a new pass.
  • Data Issue - It is possible our system did not sync your pass details correctly. You can attempt to correct this by selecting "Remove From Account" on the linked passes page and then re-linking it to force our system to fetch your latest data.
• Getting "Error Code 45 or 46" - It is possible our system did not sync your pass details correctly. You can attempt to correct this by selecting "Remove From Account" on the linked passes page and then re-linking it to force our system to fetch your latest data.
• Receiving a payment authorization error - If you are trying to renew and you are having an authorization issue on your payment for your renewal, please check the zip/postal code or address on the Payment popup. That is a common issue that we have seen. This could also mean that we are having a temporary glitch with our payment processor. These typically resolve within 30 minutes.

To renew Annual Passes online, the pass(es) must be linked to an online account.

In order to link your Annual Pass(es) to your account, you will need the following information about your pass:

• Annual Pass ID
• Phone number associated with the pass

Click here to learn how to link Annual Passes.

Click here if you need additional assistance obtaining your Annual Pass ID numbers.

We'll be happy to help retrieve this for you.

Please provide as much information as possible below so that we can locate the correct passes and then click the button to contact our technical support team.

* indicates required field

Linking Annual Passes to your online account is simple but could have a couple issues occur.

If your pass will not link, it could be one of the following issues:

• Phone number is wrong - the phone number you are entering may not match the one on the pass itself. Note it is possible that the phone number used for the pass during purchase does not match your current phone number or the one you entered when creating your online account.
• Annual Pass ID incorrect - the pass ID could be incorrect (reminder this is a numeric value, less than 10 digits). Click here need additional assistance obtaining your Annual Pass ID numbers.

We are sorry you are experiencing difficulties on our site.

Let us escalate this to our technical support team who can assist you further. Please complete the a few additional fields below to contact us.