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Customer Service

General Information:
Toll Free 1-800-406-3474

Group Information:
(859) 815-1471

Visitor Tips

Typically our busiest days are holidays and summer vacation, which may create timed-entry.

Skip the ticket lines! Buy your tickets now and print them at home. This allows you to bypass the ticket window line.

  • Penguin Parade

    Penguin Parade

    Daily: Pre-show: 10 a.m. & Parade at 10:15 a.m. Plaza in front of the Aquarium Duration: 30 min.

    Catch the Penguin Parade with our lovable African Penguins. Your child could be chosen Grand Marshall to lead the parade. More details

  • Penguin Palooza Exhibit

    Penguin Exhibit Care

    Daily: 10 a.m. - 11 a.m. & 3 p.m. - 4 p.m. Penguin Palooza Exhibit 30 - 40 minutes

    Discover the amazing world of penguins as our biologists provide the highest level of care for our five species of penguins in the Penguin Palooza Exhibit. More details

  • Penguin Palooza Shows

    Penguin Palooza Shows

    Daily: 11:00 a.m. - 3:00 p.m. Penguin Palooza Exhibit Duration: 10 minutes

    LIVE show that runs every 15 - 30 minutes, hosted by an Aquarium presenter who will entertain you with penguin facts and introduce you to some new friends! More details

  • Dive Show

    Dive Shows

    Thursday - Sunday Shark Ray Bay Duration: 20 minutes

    Experience one of our Dive Shows and learn more about our Shark Rays and their friends in the Surrounded By Sharks Exhibit. More details

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