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Customer Service

General Information:
Toll Free 1-800-406-3474

Group Information:
(859) 815-1471

Last entry time is one hour prior to closing.

Visitor Tips

Typically our busiest days are holidays and summer vacation, which may create timed-entry. Last entry time is one hour prior to closing.

Skip the ticket lines! Buy your tickets now and print them at home. This allows you to bypass the ticket window line.

  • Penguin Parade

    Penguin Parade

    Daily: Pre-show: 10 a.m. & Parade at 10:15 a.m. Plaza in front of the Aquarium Duration: 30 min.

    Catch the Penguin Parade with our lovable African Penguins. Your child could be chosen Grand Marshall to lead the parade. More details

  • Turtle Touch

    Daily Turtle Canyon

    Touch a variety of turtles in the new Turtle Corral. More details

  • Penguin Palooza Exhibit

    Penguin Exhibit Care

    Daily: 3 p.m. - 3:15 p.m. Penguin Palooza Exhibit 15 minutes

    Discover the amazing world of penguins as our biologists provide the highest level of care for our five species of penguins in the Penguin Palooza Exhibit. More details

  • Penguin Palooza Shows

    Penguin Palooza Shows

    Daily: 11:00 a.m. - 3:00 p.m. Penguin Palooza Exhibit Duration: 10 minutes

    LIVE show that runs every 15 - 30 minutes, hosted by an Aquarium presenter who will entertain you with penguin facts and introduce you to some new friends! More details

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