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Customer Service

General Information:
Toll Free 1-800-406-3474


Group Information:
(859) 815-1471

Visitor Tips

Typically our busiest days are holidays and summer vacation, which may create timed-ticketing.

Skip the ticket lines! Buy your tickets now and print them at home. This allows you to bypass the ticket window line.

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  • Penguin Parade

    Penguin Parade

    Daily: Pre-show: 10 a.m. & Parade at 10:15 a.m. Plaza in front of the Aquarium Duration: 30 min.

    Catch the Penguin Parade with our lovable African Penguins. Your child could be chosen Grand Marshall to lead the parade. More details

  • Lorikeet Feed

    Lorikeet Feed

    Daily: 11:00 a.m. - 5:00 p.m. Lorikeet Land in the Rainforest

    Hand-feed the Lorikeets, one of the world’s most colorful birds, from a cup of nectar you can purchase in the Rainforest exhibit. More details

  • Otter Feed

    Otter Feed

    Daily: 2:00 p.m. Rainforest Exhibit Duration: 10 minutes

    Watch as our biologists feed the Asian small-clawed otters in their one-of-a-kind stomping ground, complete with plant life, rock work and waterfall. More details

  • Penguin Palooza Exhibit

    Penguin Exhibit Care

    Daily: 10a.m. - 10:30 a.m. & 3 p.m. - 4 p.m. Penguin Palooza Exhibit 30 - 40 minutes

    Discover the amazing world of penguins as our biologists provide the highest level of care for our five species of penguins in the Penguin Palooza Exhibit. More details

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